The online store and store membership systems are different, so the store members you own cannot be used at the same time in the online store.
Point will automatically accumulate after registered an account.
Every RM1 purchased equal to 1 point.
Click the icon in the lower right corner, login account and check account points->Choose the points you want to redeem->Click "Apply the code" and the system will automatically paste your discount code on check out.
Currently account points can only be used to redeem discount coupons.
Click the icon in the lower right corner, and can be check account points balance.
Store members are different from online store members, so they cannot enjoy the same benefits. But we will continue to improve our services.
If your parcel is not delivered to the designated address as expected, you can try to contact our customer service staff. We will assist you to track your parcel.
You can click on the relevant order in your account to check your parcel tracking number.
Exchange & Return Enquiry
According to the company's exchange and return policy, we will deal with the situation after verifying the reason. At the end of situation, we may refund or exchange the product with you and it needs to be exchanges within two weeks without opening the product. You can click the link to check: https://herbalfarmer.com.my/en/pages/exchangepolicy
Generally, all products undergo quality audit before shipment, we will refund or exchange the product with you one by one if there is found problem. But we are not accept to exchange with another product, and it needs to be exchanges within two weeks without opening the product. https://herbalfarmer.com.my/en/pages/exchangepolicy